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New UI update - not user friendly



Posted Jul 17, 2023

We have the new UI update this week and its gone backwards (almost literally).  With the reply section at the bottom of the screen and the comments section with the most recent at the bottom.

I find it difficult to use and am constantly having to resize the reply window, depending on if I'm replying or if I need to read through the comments.  Please can we have the option of going back to how it was.


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Official

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Brett Bowser

Zendesk Community Manager

Hey everyone, thanks for taking the time to share your feedback with us! I would recommend cross-posting your feedback in our existing thread here which is actively being monitored by our Agent Workspace product managers: Agent Workspace Feedback

In the meantime, I will be closing this thread for comments. Cheers!

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This is so bad. They did this before and I told them it is not working for us. 

Please switch this back to the view I was using this morning. 

Your new view is terrible. 

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+1 here. I complained about this too. Plus, I have a problem with flickering dropdown list if the ticket field is at the bottom of the screen.

These guys from Zendesk completely lost it. Everything they touch, they ruin. Why can't they simply leave the ticketing system alone and develop something else. This really does not need any further development.

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Totally agree - it's awful!  Please let us switch back...

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