A client has asked for tickets to reopen on a specific date and time of their choosing. While Due Date is close to this request, it is not yet specific enough for the Agents.
Feature request would be to change Due Date so the Agent can select a specific date and time for the ticket to reopen. For example, instead of just selecting a date in the future, they select the date and the time they wish for the ticket to reopen.
Alternatively, added automation conditions/actions could assist with this. If in an automation one could say "if X number of (calendar)/(business) hours before due date" then "reopen at X time on due date"
Understandably automations do not run continuously so an exact minute may be difficult. Perhaps these ideas could be "reopen after x time" with a notation that it will open within the hour of said time
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