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Zendesk Switching from Public Reply to Internal Note

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Kav Chatha

Posted Jul 19, 2023

Hi Zendesk 

The upgrade to Agent Workspace is negatively impacting my team. In Zendesk support when we are typing in the text box if you start typing something in Public Reply and then decide to change to internal note the text disappears. This is extremely frustrating and time consuming as we have to remember the text and re type all the text again in the text box. Please can you ensure that the text/image stay in place when switching from public reply to internal note. 

Best Regards

Kav

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1 comment

Date

    Official

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    Brett Bowser

    Zendesk Community Manager

    Hey Kav,

    Thanks for taking the time to share your feedback with us! We actually have an existing thread that is actively being monitored by our Product Managers that I encourage you to copy the above to :) Draft mode in composer - We want your feedback :)

    I will be closing this thread for comments so we can continue the discussion in the post I linked. 

    Thanks!

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