How can I bulk update ticket/org tags?
Hello there!
As my database of organisations is dynamic, I need to have the ability to mark these organisations.
I am using Organisation fields and Organisation tags but they are static.
I need a way to export my organisations list and add (or remove) a single organisation tag. It is a waste of time to check and update thousands of Orgs manually.
Same goes for ticket tags. I have an external list (csv) of 800 ticket IDs in which I need to perform a bulk action -add a tag. I do not have this ability at the moment.
Please consider the above
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Hey Efthymis Kouzelis, James here from the Product team.
The most effective way would be to have you database update the organizations as they change using the Update Organizations API. However, if you don't have developer resources you can achieve your goal using a number of in-product tools;
- The Tags page in Admin Center allows bulk management of org tags
- The Bulk Import of Orgs (CSV) allows update of tags on existing org
- The Bulk Manage Tickets (in-product) allows update of tags on existing tickets
I hope this helps.
James
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Hi James,
Thanks for your reply. This is really helpful on org updates.
But I still can't find anything to help me update tickets by their IDs. I can only do that through views. But what if I have a list of ticket IDs I want to update?I suppose we need a data importer tool. Is there anything like this available?
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Hi Efthymis,
Unfortunately this feature is not yet available. But there is an existing Feature Request in Feature request - bulk ticket update via file import. You can upvote on the Feature Request to get more visibility on it.
Another option is via API with Tickets endpoint. You can use the Update Many Tickets as it accepts an array of up to 100 ticket objects, or a comma-separated list of up to 100 ticket ids.
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