With the new bot, I always need to build a flow, but in the past the bot was looking in the helpcenter
AnsweredBefore the bot was searching in out helpcenter for answers, not with the flowbuilder, I am having the idea that I need to give each instruction to the bot, instead that it also searching in the helpcenter.
Any idea how I can combine this with the flowbuilder?
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Hi Christian,
A conversational shortcut analyzes any free-text message a client enters into the flow using AI and then immediately goes to the appropriate part of the response.
Here is how the text response is processed:- If it is sent during an "options" step, the bot matches it with the options
- If no match is found, the bot matches it with your answer flows
- If no match is found, your public help center is searched
- If no match is found, the fallback flow is triggered "I didn't get that, can you rephrase your question? or you can START OVER"
I hope this works for you. More information can be found here.
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