Recent searches


No recent searches

Hide Groups that only contain Lite users

Answered


Posted Jul 28, 2023

We have groups set up that only contain Lite users who cant be assigned tickets. These groups still appear in the assignee field when working on a ticket which is unnecessary.

Is it possible to hide these groups from the assignee list?


1

1

1 comment

image avatar

Viktor Osetrov

Zendesk Customer Care

Hello Richard,

We can recommend Installing and using the Assignment Control app for blocking the visibility of specific users and groups as assignees.

Thanks

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post