Fire two separate triggers from an update on a single ticket?

1 Comments

  • Mathieu Lepoutre

    Hi Nicholas

    For tickets created via the custom bot, the first trigger fires, and for tickets created via email, the second trigger activates. This limitation might be due to your current setup.

    Its my understanding that Exalate would be perfect for a use-case like this. It is an integration solution that works super fast in my opinion. II have been using it for quite a while and it instantly jumped in my thoughts reading this post. Hope to have helped you 

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