I don't know why this was decided. But the new Agent Workspace UI is less optimized than before.
Biggest problem for me is that the ticket status now spells out "New" instead of the old much slimmer "N" icon. There is also a lot more unnecessary white spaces on both the left and right side of the icon.
This creates a problem for us as all information is not visible in 1 view and agents have to manually scroll to the right to see all columns.
Please make the column resizeable or optimised for whats in the column and remove the white space on either side.
Agent Workspace UI
With new Agent Workspace not all columns fits
Compared to the old more slimmer view.
I don't see any benefits of the huge white spaces next to "New" icon and hope they can be removed. And even better if we can get the old icons back with just the "N".
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