Text Redaction: Allow agents to redact one or all of the same text strings on the ticket

Feature Request Summary: 

Different to the old Ticket Redaction app, the native functionality in Agent Workspace only redacts the one instance that has been selected, instead of all the same text strings on the entire ticket - both should be available for selection. 

Description/Use Cases: 

With the app, it was easy to redact one text string on all comments in the ticket. Since the AW function only applies redaction to a single message, it would require a lot of manual effort to redact recurring data, e.g. if the customer and/or agent have sent the same text string back and forth in a long ticket, which should now be redacted.

I wouldn't want the agent to work through every single comment and redact them all manually. 

Business impact of limitation or missing feature:

This is critical for legal/ data deletion/ GDPR compliance cases, where there is a long ticket history and going through every single comment is time-consuming and easily prone to human error.

Other necessary information or resources:

Zendesk help > Agent guide > Ticket basics > Redacting ticket content