Request for Real-Time Incident List Update

Currently, we rely heavily on Zendesk for our crisis/outage management, and the accuracy of incident ticket number/rate is paramount. However, we've noticed a significant hurdle in the way incident lists are updated. Unlike the dynamic nature with any ticket queue, the incident list does not update in real time. This requires us to manually refresh the page to ensure accurate and up-to-date information, which can prove to be a bottleneck during critical moments.

During crisis management, time is of the essence, and any delays or potential errors in decision-making can have far-reaching consequences. Our team strongly believes that introducing real-time updates to the list of incident, linked to the problem, similar to how any queue behaves, would greatly enhance our ability to respond swiftly and accurately.