How do I add a print option to the customer view so a user can print a ticket?

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Karen Mackenzie

Posted Aug 11, 2023

Currently we use tickets internally to report analytics on marketing email requests.  It would be helpful if our customers could print out the ticket to a PDF so they could file it away for their own reference.   

I've searched the support content and haven't found anything that specifically allows the customer to print - only agents.

Is this possible?

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      Ifra Saqlain

      Hi Karen Mackenzie, as per your query title, you can add a print button via custom code.

       

      If you add this line of code to that page where you want to show print button.

      <button onclick="window.print()"> Print </button>

       

      As @Ahmed Zaid said, "Enable your help center, Go to the templates folder, Open the file requests.hbs and then add that line of code."

       

      I hope it will help you :)

      Thanks

       

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