Zendesk Explore capability in custom Guide themes


  • Viktor Osetrov
    Zendesk Customer Care
    Hello Brylle,

    Good question - it depends on your customization. All should be fine with Explore if you will keep important functional components of your Copenhagen theme without big changes.  

    Some of our tips: 
    -> Use the Document Head - this is an important part of the Guide; 
    -> Test after each change 
    -> Monitor your Guide dashboard regularly 
    -> Please use our bits of advice about customizing your help center theme 
    -> If you will need specific help - please feel free to create a ticket with us 


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