Granular Permission for Agent Actions on End Users.... STILL NOT A THING?



  • Alina Wright
    Zendesk Product Manager

    Hi David, thanks for your feedback. This is still a gap in our permissions but something we're hoping to tackle within the next year. Still in planning and writing out the product requirements but this has become a priority for us as a permissions team. Thanks for bringing this back up! Will update the thread when I have additional details to share.


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