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URL field in the essentials card



Posted Aug 24, 2023

We added a URL to the user profile and included that field in the essentials card. We want that field to be clickable so that agents can easily access that link.


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4 comments

Yes. I second this.

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image avatar

Brett Elliott

Zendesk Product Manager

Hi Priya Dugar and Rich,

Thank you for the feedback. We're considering a solution that would solve for this. May I run it by you to see if it would serve your needs?

On the User Profile Page, multi line text boxes show URLs as links. If we were to add this functionality to the essentials card would it solve the problems you're looking to solve here?

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Brett Elliott Yes, that would certainly help. Ideally, all URLs would be clickable, but this solution would be a step in the right direction for sure. 

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Brett, we are adding a URL as a regex field type on the user profile and not as a multi-line field. Therefore, we want the regex field to be clickable on the essentials card.

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