"Can view and edit tickets from user's Org" permission?


  • James Hanley
    Zendesk Product Manager

    Hey Nicholas Deary, James here from the Zendesk product team.

    I believe what you're looking for is in the organization record, not the end user record.

    The feature is Shared Organizations and the steps outlined in Setting up a shared organization for end users should help instruct you through how to set it up.

    Hope this helps.



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