We have enabled the request dashboard for some of our end user customers to view all the tickets in their Org. Whilst they can view anyone's tickets, they can only add a reply if their email address is CC'd first.
I get that this is probably done as a sort of security preference, but is there a permission to allow replies on any ticket in the Org by default?
I see that there are only the two permissions below, so I assume this isn't a option at this time?
If not, please consider this a feature request, where this permissions could be applied to only a small group of end users who manage their Org.
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