I set up a trigger on Zendesk to notify a Slack channel every time a certain kind of new ticket is received. The trigger itself works perfectly. However, the notification on Slack always gets duplicated.
Somehow, the Zendesk app answers its own post and automatically checkmarks the option to send the reply to the channel again:
I have tried changing the conditions of the trigger, tried different channels but the result is always the same.
Any idea if this is something I can fix from Zendesk?
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