Should a form's conditional fields show in agent workspace?



Posted Aug 29, 2023

We have a form with nearly thirty fields on it - so when a ticket is created, it shows the 8 fields actually required, along with 22 others that are all blank. Obviously, this is a ton of clutter. Presumably, the intent behind displaying these fields would be to allow agents to update fields that should have been completed. However, that would be predicated on an upstream condition having been met that the agent would need to update first.

In any case, when I added agent conditions including those fields, I was expecting it to hide that clutter. We have agent only fields that don't display unless certain conditions are met. The ticket display didn't seem to update in this way though. Am I mistaken in my expectation, is the agent workspace acting as expected?


0

0

0 comments

Sign in to leave a comment.

Didn't find what you're looking for?

New post