Views - Date on or before "Yesterday"

Answered

3 Comments

  • Shmuel Holzman
    Community Moderator
    Zendesk Luminary

    Hey Zac, 

    Have you tried using a Automation/Trigger combination to add a tag to these tickets? 

    Your Automation would look like this:

    Meet ALL Conditions
    Ticket: Process date | is within the previous | 2 days
    Ticket: Tags | Contains none of the following | process_date_overdue

    Action
    Ticket: Add tags | process_date_overdue

    You would then add the following Trigger to remove this tag if/when the process date is changed to a future date:

    Meet ALL Conditions
    Ticket | is | Updated
    Status | Less than | Solved
    Process Date | is within the next | 100 days
    Tags | Contains at least one of the following | process_date_overdue

    Action
    Remove tags | process_date_overdue

    You can then make a View that only displays tickets with the process_date_overdue tag. 

    0
  • Zac Stanger

    Would this not result in the same issue?

    I want everything this today date to go into my Process | Today view. Where the process date automatically changes every 24 hours.

    If a process date is set to any date before "Today" I want it to go overdue.

    I want to be able to do something like blow

     

    0
  • Neil
    Zendesk Customer Care
    Hi Zac,
     
    If you're using a custom date ticket field as a View condition, the only values you can come close utilizing are these two : 
    • Is within the previous
    • Is within the next
    These conditions are further explained in this article here
    0

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