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Customer Context always hidden

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Elon (Yurii Martyniak)

Posted Aug 30, 2023

Hi there.

We have an issue with Customer Context.

We are using Agent Workspace and when an agent tries to open it from Knowledge or from Side Conversation it stays open, but when they try to open it from Apps it is always hidden.

So the agent needs to click twice on it just to see the information.

Please fix it.

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    Shawna James

    Community Product Feedback Specialist

    Hi Yurii, thank you for your feedback. It has been logged for our PM team to review. We appreciate you taking the time to share your thoughts with us. For others interested in this request please upvote the post or add your comments with other use cases here. Thanks again!

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