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Knowledge Article "Open for comments" does not work.
Answered
Posted Sep 05, 2023
Hello, I have enabled the "Open for comments" option for an article at the Help Center, but looks like nothing has changed. Still not possible to leave any comments (feedback) for that article. Any suggestions, please?
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4 comments
Sara Anthony
I had the same thing happen to my account as well. Following
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Brett Bowser
Is the comment section in your article completely missing? There's another setting for displaying comments if you navigate to Guide Admin>Themes>Customize (under your theme you're using)>Article Page Elements. There should be a checkbox for showing comments on articles that you'll want to make sure is enabled. Make sure you select Publish after you enable that option.
Let me know if this doesn't get you the solution you're looking for!
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Nazar Vitkovskyi
Hello Brett Bowser
thanks for your advice. It helped :)
I have a few more questions though :
1. Is the comment section available for all users? Doesn't matter if a user is logged in (anonymous)? Or only for logged users?
2. Is it possible to have the next setup: a user leaves a comment > it triggers an email notification that goes to people in charge of Knowledge Base / raises a support ticket that will be assigned to a specific group?
Thanks in advance!
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Brett Bowser
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