Automation Time-Based Conditions

4 Comments

  • Shawna James
    Community Product Feedback Specialist
    Hi Alek, thank you so much for providing your detailed feedback. This has been logged and a PM will follow up as needed for more clarification. For other community members, please continue to comment with your support on this request by adding a +1 to this thread. Thanks again!
    0
  • Sydney Neubauer
    Zendesk Luminary

    +1 I think in general, the automations need a huge overhaul. Not only is it missing fields like Alek mentioned, but it is hard to search for the conditions/actions within the automation

    1
  • Sydney Neubauer
    Zendesk Luminary

    There is a post set up to get feedback for automations: Triggers & Automations - We want your feedback! – Zendesk help

    1
  • Marco

    Big plus 1. I'd love to have more options for dates. It's strange that now, when you select the date filter you can do within the last X days, or in the next Y days. But aside from that it offers a date picker.

    Considering that automations are meant to be enabled and run automatically long term, when would anyone need to say: Reopen this ticket on September 5th, 2023. That would be a one-time trigger and then not be useful past that date.

    I wish I could do:

    Reopen this ticket when a custom date field value is before TODAY.

    1

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