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Content Cue - "View Tickets" does not show all related tickets
Posted Sep 21, 2023
Hello, in the Content Cue Support Topic, the ticket number shows as 77:
But, when I open this support topic and want to have a look at the full list of tickets - it shows only 15 :
Same story with other Content Cues and related tickets. 47 tickets in support topic, but 19 when clicking on "View Tickets".
May I please know why it is like that? Why it doesn't show all related tickets mentioned in Support Topic?
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4 comments
Anne Ronalter
I am sorry to hear that there are issues with content cues.
I can see, that you have also already opened a ticket with Support for us to assist you with this case and investigate further.
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Stephan Marzi
Hi Nazar,
is every single ticket with a status < closed?
Regards, Stephan
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Nazar Vitkovskyi
Hello Stephan Marzi, no, there are tickets with different statuses: closed, pending or solved.
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Stephan Marzi
How are the 77 tickets routed? Are they connected to several groups of agents and the view is limited to the group referring your account afterwards?
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