Recent searches


No recent searches

Content Cue - "View Tickets" does not show all related tickets



Posted Sep 21, 2023

Hello, in the Content Cue Support Topic, the ticket number shows as 77:  

But, when I open this support topic and want to have a look at the full list of tickets - it shows only 15 :

Same story with other Content Cues and related tickets. 47 tickets in support topic, but 19 when clicking on "View Tickets".

May I please know why it is like that? Why it doesn't show all related tickets mentioned in Support Topic?


0

4

4 comments

image avatar

Anne Ronalter

Zendesk Customer Care

Hello Nazar,

I am sorry to hear that there are issues with content cues.

I can see, that you have also already opened a ticket with Support for us to assist you with this case and investigate further.

0


image avatar

Stephan Marzi

Zendesk Luminary

Hi Nazar,

is every single ticket with a status < closed?

Regards, Stephan

 

0


Hello Stephan Marzi, no, there are tickets with different statuses: closed, pending or solved.

0


image avatar

Stephan Marzi

Zendesk Luminary

How are the 77 tickets routed? Are they connected to several groups of agents and the view is limited to the group referring your account afterwards?

 

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post