Recent searches


No recent searches

Organization Tags and Custom field tags



Posted Sep 21, 2023

Morning

We have a custom drop-down field set up with 3 options that have the tags system_a, system_b and system_c associated with them.

Our organisations all have one of these tags set up on them except one which has system_a and system b set up by accident.

Is it possible to remove one or both of these tags from the organisation without it impacting or amending anything that has already been set in a ticket for our custom field?

Thanks in advance


0

1

1 comment

image avatar

Stephan Marzi

Zendesk Luminary

Hi Richard, 
can you show the custom field which has system_a and system_b? Did you try to select one value of the dropdown again?

Thanks in advance.

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post