Notify users when trying to email to a user without email address


  • Shawna James
    Community Product Feedback Specialist
    Hey Vincent thank you so much for your feedback; this has been logged by our PM team for review. For others who may be interested in this feature request, please add your upvote or comment with your specific use case. Thank you again!
  • Milena Rusanova

    + 1 for an option to notify the current agent or make it impossible to send public messages when there is no email address stored in the user profile.

    I think this could also be part of the bounced emails notification, planned in this post 

    If we try to send an email to an invalid email address or not existing email address in the user profile, the agent should receive a notification, that our message could not be delivered + some additional information on the reasons for the delivery failure. 

  • Florian

    A big plus for this feature. Would be good for us to have this too, as we still have some customers not using mail adresses trying to call us only.

  • Cynthia Box

    Please implement this feature - this is needed for accounts using email. 

  • Max

    Please implement, urgently needed ! thanks

  • Cécile Gao


    +1 that would be nice to have this in place. 

  • Tamara Del Rosario

    +1 ! This is necessary  !

  • Reba Hoeschler

    +1 Please!

  • Amisha Sharma
    Zendesk Product Manager

    Hello everyone,

    Thanks for providing feedback. We heard you!

    We have recently released the UI indication when there is no email address associated with the user. Please let us know if you have any additional feedback on this. Thanks!

  • Florian

    Amisha Sharma, thanks for the great news, when is this update going to be distributed?
    I just checked our account, but it does not work yet.

  • Sydney Neubauer
    Zendesk Luminary

    Amisha Sharma I can confirm the same thing that Florian is seeing. We had a blank profile with just a phone number and we did not get that error message


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