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Sideconversation: Verify recipients email address



Posted Sep 27, 2023

Agents can capture a contact in a side conversation that does not have an email address.

The side conversation is created successfully. However, no email is ever sent.

For side conversations via e-mail, it must be technically checked whether the contact has an e-mail address.


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Shawna James

Community Product Feedback Specialist

Hey Michael, thank you so much for taking the time to provide us with this feedback. This has been logged for our PM team to review. If others would like to see this functionality as well, please express your interest with an upvote or your specific use case in the comments. Thanks again!

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