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New feature request on ticket tabs for easy identification

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Liberato Castro

Posted Oct 05, 2023

Suggested Feature: 
Ticket Number and Title in the active ticket tab should be displayed in bold letters to be easily identified especially when multiple tickets are opened. 

Current Challenge: When multiple tickets and tabs are opened, sometimes, you have to double-check to see if you are working on the correct ticket tab. 

Thank you! 

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4 comments

Date

    Official

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    Samir Shah

    Zendesk Product Manager

    Hi Liberato and Sydney,

    Thanks for your feedback. This insight has been logged as an enhancement to the tabs experience. We don't have this planned in our near-term roadmap, but once its been added to our roadmap I'll post an update in this thread. Thanks! 

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    Sydney Neubauer

    Zendesk Luminary

    +1 This is an accessibility need. The slight variation in color is not enough to be able to differentiate between the two.

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    Sydney Neubauer

    Zendesk Luminary

    I just remembered I made a feedback post about this: Accessibility options – Zendesk help Please add your comments. I will update my post to include yours

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    Shawna James

    Community Product Feedback Specialist

    Hi Liam, thank you for providing us with your feedback and Sydney for linking the other post on this matter. Ashlee can you please let me know if Sydney's post covers your use case and thoughts? If so I will consolidate these posts to centralize feedback. Thank you! 

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