Recent searches
No recent searches
How to avoid the agents solved the messaging without a last reply to customer?
Answered
Posted Oct 12, 2023
I'd like a setting to prevent the agents from solving the messaging without a last reply to a customer. Can we control that?
1
1
1 comment
Darenne
Welcome to Zendesk! Yes, this is possible by the use of Triggers and macros using Tags as the condition. In this case, you'll have to create 2 triggers and one macro.
Hope this helps! Thanks for reaching out to the Community forum.
0