More customization for Group SLAs



  • Scott Allison
    Zendesk Product Manager

    Hey Laura Thanks for the suggestion! We've heard similar feedback already and have therefore prioritized this work. We hope to launch this within the next 3 months and I will provide an update when we are closer to launch.

  • Shawna James
    Community Product Feedback Specialist
    Thank you for your feedback Laura, and Scott for chiming in with more detail. For others who may be interested in this feature request, please add you support by upvoting this post and/or adding your use case to the the comments below. Thank you again!

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