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How do you specify brand when creating an article via API?

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mfg

Posted Oct 30, 2023

I'd like to create articles using the API but we use multi-brand and I'd like to control which brand(s) the article is published to.

If I want to target a specific brand, is it possible identify which one? It seems like you may be able to specify the brand from the section, permission, and group IDs in the URL, e.g. "/sections/098765094438?brand_id=34234789".

If you are able to create an article in a specific brand, are you able to create in two brands using an array, or would you need to use a separate call?

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      mfg

      Thanks Paolo - I'm using a client that was referencing only the end point, not the full URL. This is very helpful. I don't think this is included in the Dev API reference documentation under themes, it may be helpful to others to add a note about this end point / full URL difference .

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      Paolo

      Hi Matthew,
       
      If you'd like to create an article depending on the brand, you can change the URL of the API request. For example, you have two brands. 
      Brand 1: brand1.zendesk.com (default brand)
      Brand 2: brand2.zendesk.com
       
      If you want to create an article for Brand 2, use POST https://brand2.zendesk.com/api/v2/help_center{/locale}/sections/{section_id}/articles
       
      As for the array, unfortunately, we do not have an endpoint for that. You will have to create separate API calls.
       
      Best,
      Paolo | Technical Support Engineer | Zendesk

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