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How can we monitor to tagging those no reply messaging tickets?
Posted Oct 31, 2023
I want to find out how many messaging tickets was closed without end- user's reply when they transfer to the agents.
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Recent searches
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Posted Oct 31, 2023
I want to find out how many messaging tickets was closed without end- user's reply when they transfer to the agents.
0
1 comment
Prakruti Hindia
Hi Carl,
Thank you for reaching out. Are you referring to Pending tickets which were then Closed, due to lack of end-user's response?
- Prakruti
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