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Improve AI's Sentiment and Intent suggestion after on manual adjustments

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Eric

Posted Nov 15, 2023

We'd like to help the system become more accurate with Intent and Sentiment suggestions that come out of AI. At present (as of November 2023) when the system provides a wrong Sentiment or Intent suggestion, we can manually change it. However, those changes don't flow to the AI system to make future predictions smarter.

 

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    Jake Bantz

    Zendesk Product Manager

    Hi Eric,

    Thanks for sharing your feedback! This is on our roadmap, but I'm also pulling your input into our product feedback to help guide our path as we develop such features.

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    Juliane Knobloch

    Zendesk Luminary

    Hi Eric,

    This has been implemented, correct? We recently had a consultation with Zendesk Professional Services and our consultant always stressed that our agents need to interact with the AI predictions (change the intent and/or sentiment when wrong) in the Intelligence Panel so that the AI gets better. 

    Thanks,

    Juliane

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    Eric

    Juliane Knobloch , I haven't heard from anyone that this was implemented. Jake Bantz , have you seen if this has happened?

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