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Interference of "Hide Panel" Button with Scrollbar Functionality



Posted Nov 21, 2023

I am writing to bring to your attention an operational concern that our agents have encountered while working with the ticketing system.

The current placement of the "Hide Panel" button is proving to be disruptive as it interferes with the functionality of the scrollbar. When our agents are engaged in managing tickets, the proximity of the hide panel button to the scrollbar often leads to inadvertent activation. Consequently, this interruption in workflow significantly slows down our agents' productivity.

This issue is particularly pronounced in the context of lengthier tickets where the scrollbar becomes progressively smaller, exacerbating the likelihood of accidental activation of the hide panel button.

We believe that addressing this issue would notably enhance our agents' efficiency in managing tickets. Therefore, we kindly request a review of the user interface design to mitigate this interference between the "Hide Panel" button and the scrollbar, thus optimizing our operational workflow.


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Shawna James

Community Product Feedback Specialist

Hey Miroslav, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again! 

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This is an issue for our team as well. Longer tickets are often more complex. Ideally, the hide panel icon would be persistent at the top of the panel.

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