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Scheduling macro updates



Posted Nov 21, 2023

It would be helpful if we could schedule macro's and IKB's to go live. Often times we are creating content that agents will need after a set time and to reduce the misuse of them we have a team that comes in to update these during set hours. It would be great if we could schedule these to go live. 


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Shawna James

Community Product Feedback Specialist

Hello Tricia, thank you for taking the time to provide us with your feedback.
 
I want to point you in the direction of our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template.
 
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the the comments below. Thank you again!

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