Follow up ticket - should be added all attachments of source ticket

1 Comments

  • Ivan Miquiabas
    Zendesk Customer Care
    Hi Kumar, 
     
    Thanks for reaching out! 
     
    Unfortunately, since the original ticket has been closed, there is no way to carry out the attachment to the follow up ticket, thus this can be a great feature to be added, please feel free to write a product feedback
     
    For your 2nd question, By default, you can not assign a follow-up ticket to the assignee of the ticket at the moment they closed. As a workaround, create a workflow through the use of triggers and tags for each agent to achieve this goal. A workflow was provided on this article
     
     
    Hope that helps!  
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