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Cookies Descrepency
Answered
Posted Dec 05, 2023
Hi,
The Zendesk cookies we use are not very consistant, sometimes, for ex- zlcmid cookie sometimes, get created twice.
And because of this cookie behaviour we are not able to manage multiple chats in one browser.
Can you please help us understand how can we start a new conversation in the new tab, if the user is not logged and if the user is logged how to mantain the conversation.
how we can control it or do it from ourside.
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7 comments
Dane
It will not be possible on classic widget. However, if you are on Messaging, and have a setup where it is common for users to share a browser, set the Web Widget settings under the Authentication tab to Forget history.
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VAIBHAVI SAHEBRAO PATIL
Hi Dane, we have customized widget, Would be possible there?
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VAIBHAVI SAHEBRAO PATIL
also we tried to close the chat before closing the browser using beforeunload, but its no use
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VAIBHAVI SAHEBRAO PATIL
also the article you shared is of no use to use.
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Cheeny Aban
As long as you are using the classic widget although customized, it is not possible. Nonetheless, I have created a ticket on your behalf so one of our Engineers can further assist you in checking your account!
I hope that helps!
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VAIBHAVI SAHEBRAO PATIL
Hi Cheeny,
From where can I access that ticket?
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Cheeny Aban
Here's the ticket ID: 12195924. Someone will get back to you via email. In addition, you may also initiate a conversation with us so you can speak with an engineer in realtime.
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