Recent searches


No recent searches

Restricted/unrestricted reassignment for agent/supervisor



Posted Dec 07, 2023

We desire a restriction where if an agent finds a ticket assigned to them irrelevant, they should be limited to reassigning that ticket only to their supervisor.

For Example - If I am an agent with restriction, and I get a ticket, that is not relevant to me,  I should not be able to assign this ticket to my team member,  I should only be able to assign the ticket to my supervisor. 

Please help if I could get a relevant solution in this aspect. 

Thanks 

Akanksha


2

2

2 comments

image avatar

Shawna James

Community Product Feedback Specialist

Hey Akanksha, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

0


image avatar

Sydney Neubauer

Zendesk Luminary

+1 to this feature - we have an issue where teams are assigning ticket to the wrong teams entirely. We would like to be able to restrict group and assignee (applies to SC too)

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post