Recent searches
No recent searches
Restricted/unrestricted reassignment for agent/supervisor
Posted Dec 07, 2023
We desire a restriction where if an agent finds a ticket assigned to them irrelevant, they should be limited to reassigning that ticket only to their supervisor.
For Example - If I am an agent with restriction, and I get a ticket, that is not relevant to me, I should not be able to assign this ticket to my team member, I should only be able to assign the ticket to my supervisor.
Please help if I could get a relevant solution in this aspect.
Thanks
Akanksha
2
2
2 comments
Shawna James
0
Sydney Neubauer
+1 to this feature - we have an issue where teams are assigning ticket to the wrong teams entirely. We would like to be able to restrict group and assignee (applies to SC too)
0