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I don't want the messaging widget!

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Amanda Hickman

Posted Dec 08, 2023

We've concluded that we're not going to use the messaging widget for our brands. But this box keeps coming back:

Does anyone know how I can permanently disable it? It is distracting and honestly infuriating. We evaluated messaging and came to the conclusion that we're not interested.

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    Elaine

    Zendesk Customer Care

    Hi Amanda,

    To permanently disable the messaging widget in Zendesk, follow these steps:
     
    1. Zendesk Admin Center:
      • Log in to your Zendesk account.
      • Access the Admin Panel.
    2. Widget Settings:
      • Navigate to the widget settings or the section related to the messaging widget.
    3. Disable the Widget:
      • Look for an option to deactivate or turn off the messaging widget.
      • Confirm or save the changes to ensure the widget is disabled across your Zendesk platform.
    By following these steps within the Zendesk Admin Center and locating the settings related to the messaging widget, you should be able to permanently deactivate or disable it, eliminating its appearance across your Zendesk interface.

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