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Setting enhanced writing

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John Spilsbury

Posted Dec 14, 2023

I think a really good feature would be to be able to set the nationality of the AI enhanced writing. So we can use it to respond to our customers which are in the UK.

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    Fabien LEVINE

    I agree. We've also noticed that translations aren't totally accurate because there are differences for the same language in several countries. Example: Spanish (in Spain and Mexico). What can be done about it?

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    Jake Bantz

    Zendesk Product Manager

    Thanks for sharing your insights here. We're actively tracking feedback on this theme. I'll make sure to pull this in for our Product Manager working on the Generative AI tooling to see and incorporate into their exploration.

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    John Ellery

    I echo the same. We are in the UK and notice that the 'Make more friendly' response seem quite Americanised. 

    I mentioned on previous post also about the use of 'yard' as opposed to 'garden'. 

    Jake Bantz do you guys have EAP calls where those taking part can join and hear about updates and give feedback etc?

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