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Easy Way to see History of Changes to Views
Posted Dec 27, 2023
Would love if Zendesk allowed you to see, within a view, the history of changes to a view, including what the change was, who made it, and when. I am not able to easily identify this information in the Audit Log and am not sure that the audit log drills down enough to show the detail I am looking for.
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4 comments
Tara McCann
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Ryan Winkler
Just wanted to pop in as the PM of audit logs and say hello and say "We read you loud and clear"
We presently have no prioritization of this specific ask from my side of things, but glad to to dive in and talk to the Product team who owns views to at least make sure we have your ask and need recorded.
To poke at this a tiny bit more --
Would knowing that the view has changed by itself be sufficient, or at least helpful, or only if it included the full changes itself?
If you were able to get the former without the latter {the full change log}, would it still be helpful?
I'm always interested in more context, or if there is anything specific we might be able to target first!
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Abbey O'Connor
I'm not sure I understand the questions; how would a view update by itself? If a condition it required was no longer possible because a value was removed from the instance (say, it called for a certain ticket field value, which I removed)?
We would need visibility of ALL (made by agent, admin, or Zendesk) changes to views, either within the audit log and/or within the view itself.
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Sydney Neubauer
Ryan Winkler we can already see the date as to when the view was updated but it provides little context as we can't see WHAT was updated. It could have been the name, position, a condition, the view columns, etc
We can see view deactivations, creations in the audit log and the date, and who. That would be ideal - to see the changes made, even in the audit log if we can't get it in the view revision history.
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