Create a ticket ( web widget bot ) to send our customer return form?

HeyA Arnold!

This can be achieved by creating a custom ticket form using our Zendesk Ticketing API. Here's an article on how to create a custom Zendesk Ticket form Building a custom ticket form with the Ticketing API. Itshould forward the return request for that your dev team can manually code to your Zendesk account in order to create a ticket with the return form in it.