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AI pricing model

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Tilly Martin

Posted Jan 16, 2024

Only 20% of my agents will make use of the generative AI functionality, having to purchase it for all agents makes the cost-to-benefit ratio prohibitive. 

Please could this be reviewed? Other Saas businesses are taking this approach or including it in a, much lower, standard license agreement increase (not upwards of $50 per month per agent)

Discussed on this post with lots of votes too, but couldn't find a feedback post https://support.zendesk.com/hc/en-us/articles/5715517808026

 

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4 comments

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    Shawna James

    Community Product Feedback Specialist

    Hey Tilly, thank you for taking the time to provide us with your feedback. This has been logged for our teams to review, thank you for linking the other article as well. We appreciate your valuable insights!
     
     

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    Sarah Seiwert

    Yes, I agree. Because of this cost-prohibitive model, I'm looking for other (and more robust TBH) solutions outside of Zendesk. 

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    Mandy Crutchfield

    This is one of the many add-ons that should be a flat rate instead of per agent or maybe even blocks of agents would be better. 

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    Shawna James

    Community Product Feedback Specialist

    Hi everyone, I wanted to make sure that you were aware of this thread in the Community where we are acitviely accepting feedback and answering questions on our AI agents. We would love your thoughts and input there although please note that your feedback on this thread has continued to be noted for our product teams. Thank you!

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