If this is any indication of the future of AI, I don't want any parts of it! WE NEED OUR ISSUE RESOLVED ASAP!!!!

If this is any indication of the future of AI, I don't want any parts of it!  I feel like AI has taken over Zendesk to the point I have been in an endless loop for 2 plus years!  For over two years we've been charged for 8 seats instead of 4 seats, even after downgrading our seats on our end (but they keep going back up to 8) in error and although you all keep promising to issue a refund and make sure our seats are downgraded to 4, you don't.   If you need details, please reach out to our Zendesk account rep, Erich, who is very aware of this issue. He, along with several account reps before him, has promised to resolve this but hasn't. Erich has escalated this issue on several ocassions to a supervisor to no avail.

My Account Reps walked me through the process of downgrading but for some reason it is not working. Erich my newest account rep said he would reach out to AR to get this corrected. Here is ONE OF MANY OF the Tickets #12089169 he opened but AR and everyone has been ignoring this request.  Danish and another account rep also tried to resolve this for us for 2 years but NOTHING!  We are very frustrated. Especially since you are a tool that helps with customer service, it is really sad that year after year, I have to beg you all to correct our billing and issue a credit for 4 seats. I would like to be connected with a manager who can deliver on your promise to correct our billing by issuing a refund for the 4 seats

I am really frustrated that ZENDESK keeps promising to process a refund then you don’t!  I need a manager to call me today 855.GRL.TREK.  We need a refund for the 4 seats we were charged for in error and we need our seats downgraded to 4!  This is putting a huge hardship on our nonprofit and taking valuable resources away from our community!