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Cancelling subscription to account that I have no access to.

Answered


Posted Jan 17, 2024

To cancel my subscription, I am told that I need to log in and cancel, but my account is with a company that I no longer work for and I can't get access to that email.    How can I cancel my subscription or at least disconnect my credit card without access to the account?


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3 comments

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Kacey Zeccola

Zendesk Community Manager

Hi there, 

Thank you for bringing this to our attention. I have created a private ticket on your behalf where our support team will respond to you momentarily. I appreciate your patience!

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Hi Zendesk,

that's sounds like a similar problem that I have.

The subdomain login isn't working for a domain I would like to cancel. Codemails from the Chatbot doesn't reach our systems.

I'm stuck :-(

 

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Brett Bowser

Zendesk Community Manager

Hey gebraucht.de, I created a ticket on your behalf as well so our Customer Care team can look into this for you. 

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