"New" Agent Home - CSAT stats are not clickable

In our case we already have long list of views for agents to use.

Feedback from the teams using new page is that they need it feature on the same place where it was located before and in general we aim to be more flexible and would love to have ability to customize Agent Home page according to our vision and needs. 

Given one of the key features of the CSAT process is for agents to be able to rectify issues and convert bad CSAT scores to good ones, this is a necessary feature.

I've already created a view for this, but having people see it when they log in each day to do a quick review was much better than it just being in another view.

+1 on this. Multiple agents shared same feedback.

p.s. I'd suggest to merge other threads as well requesting the same feature, so votes are counted properly:

https://support.zendesk.com/hc/en-us/community/posts/6644921996826-Zendesk-Agent-Home-Keep-or-Bring-Back-Legacy-Functionality-to-Select-CSAT-ratings

https://support.zendesk.com/hc/en-us/community/posts/6685755114906-Agent-Home-Improvements

This has been the most common piece of feedback we've received since enabling Agent Home earlier this week.  Agents like being able to click into a list of their CSAT responses and can't do that anymore. 

+1 on this. We got immediate feedback from agents that they were missing this. I entered a ticket asking about this and the recommendation was to create a view, following these instructions. 

To create the view similar to the legacy dashboard CSAT

1. In Admin Center, click  Workspaces in the sidebar, then select Agent tools > Views.
2. Click Add view.
3. At the top of the page, enter a name for the view (such as CSAT Good + Bad).
4. Enter a Description for your view.
5. Select Who has access to this view.
   Typically, this would be Any agent.
6. Under Tickets must meet all of these conditions to appear in the view, add these conditions:
   Status | Greater than | On-hold
   If you’re using custom ticket statuses, use Status Category instead of Status. If you don’t have the On-hold status activated, use Pending.
   Hours since ticket status Solved | Less than | 169 hours
   If you’re using custom ticket statuses, use Hours since status category solved.
7. Under Formatting options, select the Columns to add to the view.
   The legacy dashboard contains these columns: ID, Subject, Requester, Latest update by requester, Group, and Assignee.
8. Under Group by, select Satisfaction, then select Descending.
9. Under Order by, select Latest update by requester, then select Ascending.
10. Save your changes.

This is unfortunate, as we hoped the updates to Agent Home would reduce the need for views, rather than increase that need. It would be really great to see this feature returned to Agent Home. 

Thank you for sharing this 6575262221338 and 5741910106778! We are looking into how to make CSAT stats more digestible when using Agent Home.

Meanwhile, how do you feel about setting up a view to help display the rated tickets? For more, see  Support recipe: Creating a view to show CSAT ratings without the legacy agent dashboard. 

+1 on this. Agents are regularly checking their overall productivity satisfaction statistics and being able to proactively check each ticket will allow them to improve themselves independently.