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Please don't prefill "Name" field with "Web user <long sedecimal number>"

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Oliver Gramberg

Posted Jan 27, 2024

Somehow, my password for Zendesk has expired. When I asked to set a new one, I received a message titled, "Kennwort für Zendesk Support erstellen", reading, "Welcome to Zendesk. Please click the link below to create a password and sign-in.

Kennwort erstellen

Wenn Sie sich mit dieser E-Mail-Adresse noch nicht für Zendesk Support registriert haben, können Sie diese E-Mail ignorieren."

 

When I clicked the link, I was taken to a form asking for "Name" and "Password". The "Name" text field was profiled with text like "Web user <long sedecimal number>". That for sure is no user's name and therefore never correct. Please remove.

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    Shawna James

    Community Product Feedback Specialist

    Hey Oliver,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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