Don't call me "Web"

I received a message reading, "Hi Web,

We haven’t heard back from you on request (#12262146). If we don’t hear back from you in the next 72 hours, this ticket will be closed. We know our customers are busy, so if your issue is not resolved or if you continue to need assistance, please reach out to us by going to your profile and clicking on ‘Get Help’ or simply reply directly to this email.

You can also access the Zendesk Help Center where you can find many helpful articles, videos, and active Community Discussions where you can get help from Zendesk users like you!

Your friends from Zendesk"

This seems to be standard text, with a user name inserted. 

My name is not "Web". Please fix.