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Reply with Private message to FB comment

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Abdelhameed Khaled

Posted Feb 01, 2024

Is there a way in Zendesk or an app to reply with Private message to FB comment just like the "send message" in Meta account 

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    Brandon Tidd

    Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

    Hi Abdelhameed Khaled -

    Yes!  This is possible through Zendesk Messaging.  Details here: https://support.zendesk.com/hc/en-us/articles/4408835753370-Adding-Facebook-Messenger-channels 

    Cheers,

    Brandon

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    Abdelhameed Khaled

    Thank you Brandon Tidd but I did not mean FB DM what I need to do is : If someone comments on a post I can respond to him privately . is this possible any way from Zendesk ?

     

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    Brandon Tidd

    Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

    Ahhh - apologies for the confusion.  I'm not aware of a direct way to do this, but you might be able to start the conversation in Facebook (initiate the comment > message process via the native Meta account you referenced earlier), and then continue the conversation inside of Zendesk.  Perhaps another member of the community can advise further, as there might also be a way to tie into Facebook's API to trigger that same action from within Zendesk via a webhook.

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    Abdelhameed Khaled

    Okay Thanks .I will check this 

     

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