Agent Home - Font size seems smaller than necessary
Posted Feb 01, 2024
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
When moving to the "new" Agent Home, we have discovered that the font size is smaller than the legacy home, despite having extra room on the right and left sides of the screen when using a standard 1920x1080 monitor. You can zoom your web browser to 110% without losing any text at all, and you only lose a few characters at 125%. This seems like a lot of unused real estate that could be better used to make the text more readable.
What problem do you see this solving? (1-2 sentences)
Making the text easier to read without losing any content makes for a better user experience.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
Since enabling Agent Home
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
Agents can zoom in their browser, but this makes the text in other Zendesk screens too large.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Increase the font size and stretch the content boxes of the entire Agent Home screen to use the full screen real estate available on a standard 1080p monitor, similar to how it looks when zoomed to 110%.
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1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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