Recent searches

No recent searches

Formal Complaint

image avatar

Ella

Posted Feb 06, 2024

Hi - I'm looking for a way to make a formal complaint via Zendesk's contact us section - directed by the bot - but can't find any way to get in touch with someone.

Is anyone able to send me in the right direction - we're a charity, and have had 0 contact or reply from our account manager, or response which helps the situation over a data issue that needs resolving for us to go live, despite over a week of negotiation with sales, and support.

Getting pretty frustrated because at the moment I'm paying for something I can't use!

 

0

1

1 comment

Date
    image avatar

    Brett Bowser

    Zendesk Community Manager

    Hey Ella, thanks for bringing this to our attention and sorry to hear you're having trouble getting in contact with someone here at Zendesk. I was able to track down the ticket you have open with us and it looks like a representative replied to you earlier today. I would recommend replying back to that ticket so they can assist further. 
     
    Let me know if you have any other questions for me in the meantime!

    0

    Please sign in to leave a comment.

    Didn't find what you're looking for?

    New post